IELTS General Writing Task 1 Practice Test 8

Dear Sir/Madame I am writing to complain about the new washing machine that I purchased from your store two weeks ago. When it received, your technician set it up for me and it worked perfectly. But the day after it, when I turned in on, it started to leaking foam all over the floor. I tried all kind of washing powder and tablets but it was the same. So it is clear there is something wrong with the washing machine. After trying everything and the problem didn't solve, I called the customer service and they promised to send one of your technicians. The technician never showed up and I was concerned. So I called the customer service again and they told me they cannot help me with my problem and they have no responsibility. I have a 2 year warranty for this washing machine. So I want to replace it with a new one which works fine. I would appreciate your response in this regard. Yours sincerely Sepid Iravani

Revised: Dear Sir/Madame, I am writing to express my dissatisfaction about the new washing machine that I purchased from your store two weeks ago. When it received, your technician set it up for me and it worked perfectly. But,  the day after it, when I turned it on, it started to leaking foam all over the floor. I tried all kind of washing powder and tablets, but it was the same. So it is clear there is something wrong with the washing machine. After trying everything and the problem did not solve, I called the customer service and they promised to send one of your technicians. Unfortunately he never showed up and I was concerned. So, I called the customer service again and they told me they cannot help me with my problem and they have no responsibility. I have a 2 year warranty for this washing machine. As a matter of fact I want to replace it with a new one which works fine. I would appreciate your response in this regard. Yours sincerely, Sepid Iravani